City as a Service

The strategic goal of the City of Lahti is to be a business friendly city. This is the reason why services for businesses

require service design. A recent survey for local businesses is utilized as the base of development. In the survey,

subjects that need most developing relate to the license/permit processes (in event organising and other licencies which companies need, for example construction permit).



The objectives of the project are:

1. Develop and pilot the city services together with the businesses by using design methods to become more useroriented

2. Design co-creation models for service development between public sector, private sector and innovation universities

3. Improve the understanding and capabilities of City of Lahti employees regarding customer service processes

4. Strengthen the brand of Lahti as a design city



Co-creation workshops are held together with the business representatives and other stakeholders to evolve the services and the improved new service concepts are piloted.

As a result, "Lahti at your service" service models are ready and we have practical examples of service design used in

improving the services of business friendlier Design City Lahti.